Frequently Asked Questions

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Frequently Asked Questions

Do you guarantee your products?
Yes! We guarantee 100% satisfaction. Products may be returned for any reason with 30 days of receipt as long as they are in resalable condition. There is also a free 1-year replacement of defective DVDs, videotapes, teacher guides, etc.

Can I preview your programs before buying?
We do offer a 30 day preview, this is how is works:Rather than sending a sample of a program, we send you the entire program that you have requested. It will be invoiced and the invoice will clearly state that the materials are being sent on a 30-day approval basis. If you decide that you would like to keep the materials, you pay the included invoice.  If you decide that it isn’t exactly what you’re looking for, simply return it. (You pay the return shipping and insure the goods against loss or damage in transit). In order to process your order, we ask that you please fax or mail the order request on school letterhead.

How do I place an order?
There are several ways you can place an order with us:

• Order online here on the web site.

• Call us toll free at 1-800-421-6534, 8:30 am – 5 pm PST

• Download a PDF order form and fax it to us at 1-805-897-1187

• Mail order form to: James Stanfield Co., Inc P.O. Box 41058, Santa Barbara, CA 93140

What if I can’t afford your products?

Our nation has been facing some tough economic times, with schools and organizations being hit especially hard. We understand that budgets have been cut and we want to work with you. We can offer discounts, specials, and payment plans on a case by case basis. Please call or email to discuss your Stanfield customized quote today!Call us toll free at 1-800-421-6534, or contact us .

What form of Payment do you accept?
We accept:
• Purchase Orders
• Checks
• Money Orders
• Credit Cards

How much is shipping?
Continental U.S.:
$0 – $399 = 10% of total purchase
$400 – $999 = 7% of total purchase
$1,000 – $2,999 = 5% of total purchase
$3,000+ = 0% of total purchase

Canada:
10% of total purchase

Any questions or concerns regarding shipping tiers please contact us or call 1-800-421-6534.

Do you ship Internationally?
Yes, please contact us to discuss the terms.

How soon will I get my order?
Normally 7 to 10 working days from when we receive your order, although if you need it sooner, we can accommodate you. Canadian orders take approximately 2 weeks for delivery.

How do I get an order form?
You can download an order form, or find one in the back of our catalog.

What is the cost of replacing a defective part?
We replace defective DVDs, videotapes, teacher guides, etc. free during the first year after purchase. After the first year. replacement videos and teacher guides are $50.

Do you replace old supplemental materials?
Yes, we will replace certain worn out and over-used supplemental materials, just give us a call at 1-800-421-6534

I bought your program in VHS. But now I want it on DVD. Can I get a discount?
Yes, we will upgrade a previous purchase from slides or VHS to DVD for %50 of the list price.

How can I get a paper catalog mailed to me?
You can fill out our catalog request form HERE

Can I purchase your programs elsewhere?
No, we are a Sole Source Vendor.
You can download a pdf file of our Sole Source Vendor Letter HERE

Do you offer Close Captioned programs?
The following programs are available with Closed Captioning:
Circles Level 1
Circles Level 2
Whole Life Smart Series
First Job Survival Skills Unit 1
Home of Your Own

Why do you use humor in your programs?
Here are two professional opinions that we like to refer to:

“Not only does humor generate divergent thinking, it can also spark student recall long after the group session is over.

Learning can become more enjoyable and less stressful in a laughter filled group. The establishment of a group environment that encourages humor seems to assist in learning the materials by lifting social and academic barriers. Humor helps to cultivate personal exploration, discovery, play, and risk taking because the shared group sense of humor allows for human error. Laughter following an inevitable error is less traumatic and threatening than a punitive or judgmental response. The willingness of students to be spontaneous and imperfect will result in a dynamic learning environment.

A healthy group is a humorous group!”
— Debora Korobkin, Trainer

“If you as a Speaker don’t help your audience to remember your lessons, then you are wasting everyone’s time. Humor…can help accomplish needed retention.

Comedy is largely graphic. A funny image appears in the mind of the listener (learner). We may paint this picture with words, but the real joke is in the image that each person sees…Most memory systems convert abstract ides to familiar images because they are impressed upon the mind more easily and retained longer.

A healthy group is a humorous group!

Since images are more easily remembered than abstract ideas, and since humor is largely visual, it stands to reason that using comedy in an illustration will help people to remember the ideas you are conveying longer and better. Imagery is expressive,m graphic and forgettable!”
— Gene Perret, Trainer