Module 1
The Foundation: A Positive Work Ethic

Part 1: Giving 100%
Committing to the work ethic is the single most important way we prepare to face the demands of the workplace and give 100%. Students will learn the importance of cultivating a positive work ethic.

Module 2
Workplace Manners and Boundaries

Part 1: Crossing the Line
Expressing good workplace manners and courtesies enhances everybody's work performance. Students will learn that being friendly to co-workers while observing social boundaries promotes a healthy work environment.

Module 3
Learning and Doing the Job

Part 1: Listening and Overstating Skills
Paying attention is at the heart of any job. Students will learn that in order to succeed, they will need to focus on learning new tasks, following instructions and being honest about their abilities.

Part 2: Personal Habits That Mean a Lot Arriving late and unkempt presents a poor attitude. Students will understand that personal preparations for the workday directly affect job performance and the boss's perception of them as a worker.

Part 2: Workplace Conduct
Workers who are disrespectful, rude or invade the personal space of others are disruptive and show a lack of respect for their co-workers. Students will learn to understand appropriate workplace conduct.

Part 2: Doing It the Boss's Way Without a doubt, one of the first qualities a boss expects from a new worker is dependability. Students also will learn the importance of flexibility when the boss requires change.

Part 3: You Are Not in School Anymore Students will understand that immature behaviors, ignoring company rules and a careless attitude will not be tolerated in the workplace.

Part 3: Workplace DispositionA worker's ability to show respect, enthusiasm, maturity and professionalism is crucial to success in the first 90 days. Students will learn how vital it is to show enthusiasm on the job.

Part 3: Going the Extra Mile
If you want to get promoted in any position, you will have to show the boss that you can think on your own, take initiative and innovate.

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Module 4
No Whining, No Excuses

Part 1: I Would have
Except ... Whining, making excuses and blaming others indicate a lack of drive, initiative and team spirit. Students will learn that there is no excuse for poor performance and the boss will not respond favorably to a whiner.

Module 5
Integrity at Work

Part 1: No Second Chance The importance of being honest and truthful with an employer cannot be overestimated. Students will learn that employees are seldom given a second chance to prove themselves trustworthy.

Module 6
Getting Your Foot in the Door

Part 1: The Interview Starts in the Front Office Teach your students that the interview starts the moment they enter the employer's door. First impressions really do count, especially in the waiting room.

Part 2: But ...
Taking responsibility for a mistake communicates to the employer that you understand what you did wrong and thus are not likely to do it again. Students will understand that a good employee does whatever it takes to get the job done.

Part 2: An Honest Day's Work
Breaking promises, avoiding work and repeatedly calling in sick are explored as examples of a lack of integrity at work. Students will learn that wasting time on the job can also be seen as dishonesty by the boss.

Part 2: Winning the Interview
Body language, presenting a positive attitude and expressing enthusiasm and respect are the most important things you can communicate to a boss in the initial job interview.

Part 3: Being a Team Player
A positive morale and team mentality can make all the difference in the work environment and employee relations. Students will understand that contributing to positive morale is part of their job.

Part 3: Bosszilla Meets the Employees from Hell In these hilarious vignettes, your students will see an example of seven types of problem workers and identify ways to avoid these 90-day washout behaviors.

Part 3: Appearance Really Counts A job interview should be considered a special occasion. Students will understand that appropriate clothing, grooming and makeup are essential.

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Module 1
Character in the Workplace Soft Skills #1, #6

Part 1: Being Trustworthy SCANS:PQ-F17

Students will learn why being trustworthy is rated by employers as the #1 personal quality employees must have to be retained or advanced. They will see that honesty is the best policy when relating to the boss, from both an ethical and pragmatic viewpoint.

Module 2
Teamwork
Soft Skills #2, #7

Part 1: Being Cooperative SCANS PQ-C9

Students will earn why being cooperative is rated the #2 personal quality employees must have to be retained or advanced. Employers want staff who can get along and work as a team . While at work, it's harmony the boss looks for, and it's respecting , not necessarily liking, that matters.

Module 3
Workplace Decorum
Soft Skills #3, #4, #5

Part 1: Dress Appropriately
SCANS F16

Students will learn that bosses judge how seriously employees take their jobs by how they dress. Neatness, grooming and adherence to company dress codes tell the boss that a worker cares enough about his or her job to prepare for it before the workday begins.

Part 2: Being Ethical
SCANS: PQ-F17

Students will learn that bosses often view employees as being with them or against them. Not reporting dishonesty, should the boss discover it, is viewed with suspicion. They'll learn that bosses look at passing blame as a lie or a sign of weak character.

Part 2: Being Helpful
SCANS: PQ-C9

From the boss's point of view, the best way to look out for #1 is to look out for the team. Being able to switch gears and offer help to co-workers when it's needed is essential. Students will learn why the boss sees helpful co-workers as more than just doing them a favor.

Part 2: Talking Appropriately SCANS: C7

Students will learn that street language, off-color jokes and swearing are off limits in the workplace. Respect for the boss, customers and co-workers is conveyed through polite "professional" speech and courteous modes of address.

Part 3: Being Tolerant
SCANS: PQ-F14

Being able to work with people from diverse backgrounds is a must in today's workplace. Students will learn that expressing racial, gender or religious bigotry is absolutely unacceptable as they watch a boss respond to a new employee's request not to work with - believe it or not - him.

Part 3: Being Self-Controlled SCANS: PQ-F16

If employees can't control their own emotions, particularly anger, they will be disruptive to co-workers, insulting to customers and disobedient to supervisors. Students will learn why it is so important to keep a lid on anger at work.

Part 3: Behave Appropriately
SCANS: F15

Goofing off, horseplay and intimate touching are not only distracting, they can raise legal and safety issues on the job. Students will learn that bosses quickly weed out employees who treat the workplace as a playground and the people in it as playmates.

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Module 4
Customer Service
Soft Skill #10

Part 1: Being Welcoming SCANS: C11, F15

Ignoring or being rude to customers at first contact is a surefire way for any company to lose business. Invaluable employees set an upbeat, positive atmosphere that lets customers know they are valued and important the moment they walk in the door.

Module 5
Being Focused
Soft Skill #9

Part 1: Listening
SCANS: F5, P13

Students will learn to use active listening skills and to display cues that they are fully engaged when taking instructions. The art of asking clarifying questions and the use of focused body language, eye contact and tone of voice are modeled in detail.

Module 6
Being Responsible
Soft Skills #8, #11

Part 1: Being Responsible SCANS: F13

Personal problems, bad moods and complicated social lives that spill over into the workplace can destroy productivity and harmony. Students will learn how highly bosses value employees who can park their personal lives at the door and put the job first.

Part 2: Being Professional SCANS: C11, F15

Rudeness, sarcasm and unconcern are communicated through tone of voice and body language. Show your students how to set the stage for positive customer interaction by creating an atmosphere of courtesy, friendliness and concern.

Part 2: Being Focused
SCANS: F5, P13

Every small task is vital to a business. Balancing the big picture with attention to detail can be a challenge for new employees. Show your students how sweating the small stuff can make them invaluable in the workplace.

Part 2: Being Positive
SCANS: F13, F14

Gossiping about co-workers, complaining about assignments and undertaking tasks reluctantly can create a negative workplace. Teach your students how to create an infectious "can do" environment that motivates co-workers and impresses bosses.

Part 3: Handling Customer Complaints
SCANS: C11, F15

Keeping cool and finding solutions are the keys to dealing with customer dissatisfaction. Teach your students the fundamentals of meeting the needs of the unhappy customer.

Part 3: Being Thorough
SCANS: F5, P13

Teach your students the basics of planning, organization and neatness as well as the importance of quotas and deadlines, standardized procedures, following orders to the letter and choosing the right tools for the right job.

Part 3: Living the Work Ethic SCANS F13, F14

Students will learn to take their jobs personally, becoming their own quality control supervisor and taking pride in a job well done. In answering the Ancient Employee Riddle, they will see that success at work depends on commitment and hard work.

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Part 1
The Man Who Mistook His Boss for a Mommy

Workplace Delusion:
Everyone will take care of me.

Your students will learn that the relationship between the boss and the employee is nothing like the relationship with a parent. This one-hour drama is about Hector, who enters the work world expecting the boss to take care of him as his mother did. His misconceptions include thinking that, like his mom, the boss will:

· Always be on his side

· Always come to his rescue

· Always give him another chance

· Overlook his shortcomings

· Always forgive mistakes and accept excuses

· Never ask him to do anything he doesn't want to do

Hector's fantasy of the ideal job, where he is coddled and rules don't apply to him, collides with cold reality when he discovers that the workplace doesn't operate according to his delusions.

Part 2A
The Man Who Mistook His Boss for a Homeboy

Workplace Delusion:
Everyone will respect
my superiority

Your students will learn that behaviors acceptable in the neighborhood often are not tolerated in the work environment. This one-hour drama is about Juan, who enters the work world expecting it to reflect his streetwise culture. His misconceptions include thinking his boss and co-workers will:

· Overlook his emotional outbursts

· Accept his resistance to following orders

· Allow him to bend the rules

· Overlook his use of street language and dress

· Tolerate his defiance of authority

· Recognize his superiority

Your students will see how Juan's defiant behavior wears his parents down to resignation. When he goes to find his first job, however, he finds that defiant behavior is not indulged, and to keep his job, Juan is forced to challenge his perceptions about personal conduct in the workplace.

Part 2B
The Woman Who Mistook Her Boss for an Admirer

Workplace Delusion:
Everyone will adore me

Your students will learn that no matter how important good looks have been in their social life, beauty carries no weight at work compared with job performance. This one-hour drama is about Gin, a spoiled girl who has used her beauty to manipulate to get what she wants. Her misconceptions include thinking her boss and co-workers will:

· Give her special privileges

· Be influenced by her flirtatiousness

· Give her constant attention

· Excuse her from tasks she doesn't want to do

· Accelerate her promotion

· Permit her to make her own rules

Gin's fantasy of the ideal workplace, where she is the center of all attention and can get whatever she wants, collides with reality when she is forced to realize that what a boss values in an employee is hard work and reliability, not a pretty face.

Part 3
The Man Who Mistook His Boss for a Promoter

Workplace Delusion:
Everyone will promote my success

Your students will learn that life doesn't come with any guarantees and that success is more related to hard work than good luck. This one-hour drama is about RaDaddy, who one day finds that his relatives and friends will no longer put their needs second to his. His misconceptions included thinking his boss and/or co-workers will:

· Recognize he's "too good for a little job"

· Be awestruck by this potential superstar

· Put him on a fast track for promotion

· Consider his success most important

· Put his needs ahead of company needs

· Make sacrifices to promote his success

Your students will see how RaDaddy's fantasies about what life will be like at work collides with the reality that an employer's only interest in a star is an employee who is a star for them.

Part 4
The Woman Who Mistook Her Workplace for a Party

Workplace Delusion:
Everyone will want to party

Your students will learn that while at school they may have chosen to put their friends and social agenda first, in the workplace, this choice does not exist. This one-hour drama is about Faith, who enters the workplace with a head full of fantasies about good times and partying. Her misconceptions include thinking her boss and co-workers will:

· Welcome her to the workplace social club

· Embrace her outgoing party personality

· Make her work experience fun

· Always put pleasure before business

· Let her make friends and schedule dates

· Join her in chattering, chattering, chattering

Your students will see how Faith's fantasy workplace collides with reality when she discovers a zero tolerance policy in regard to her non-stop socializing.