First Job Survival Skills 2
Unit 2: Surviving with Soft Skills
This six-module volume will teach your students that “it’s not only what you do, but the way that you do it” that counts… especially with the two most important people in the workplace: the customer and the boss.
First Job Survival Skills Unit 2 Teaches Essential Skills as Determined by the Experts.
In 1990, the Secretary of Labor appointed a commission to determine the skills our young people need to succeed in the world of work. This commission was known as the Secretary’s Commission on Achieving Necessary Skills (SCANS). The commission’s fundamental purpose was to encourage a high-performance economy characterized by high-skill, high-wage employment. Although the commission completed its work in 1992, its findings and recommendations continue to be a valuable source of information for individuals and organizations involved in education and workforce development.
In 1995, the New York Association of Employment and Training Professionals (NYATEP) conducted a survey (the New York Employer Survey of Workplace Skills) of over 2,500 employers throughout New York State to identify the workplace skills and competencies that employees must either have prior to beginning employment, or will need to advance in their occupation. They found that there are eleven soft skills essential to success in the workplace:
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1. Trustworthiness
2. Cooperativeness
3. Appearance
4. Language
5. Sociability
6. Tolerance
7. Self-Control
8. Self-Esteem
9. Focus
10. Customer Friendliness
11. Responsibility
The James Stanfield Company used the findings of the SCANS, as well as the 11 essential workplace soft skills above, to develop First Job Survival Skills Volume II: Job Performance and Moving Up. Each section of Volume II focuses on specific skills necessary in the workplace. Volume II, when used in its entirety, teaches all 11 soft skills as well as the necessary workplace skills as determined by SCANS.
For more information on the SCANS findings, click here.
Below is a synopsis of each part of Unit 2: Character, Attitude, and Moving Up.
Unit 2, Module 1: Who’s Gonna Know?
Soft Skills #1, #6
Part 1: Being Trustworthy
Students will learn why being trustworthy is rated by employers as the #1 personal quality employees must have to be retained or advanced. 13 mins
Part 2: Being Ethical
Students will learn that bosses often view employees as being “with them” or “against them.” They’ll learn that bosses look at passing blame as a lie or a sign of weak character. 10 mins
Part 3: Being Tolerant
Being able to work with people from diverse backgrounds is a must in today’s workplace. Students will learn that expressing racial,
gender, or religious bigotry is absolutely
unacceptable. 11 mins
Includes:
· 1 DVD or 3 VHS tapes
· teacher’s guide
Module 1: $299
Order No. 1067.10
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Unit 2, Module 2: I Look Out For #1
Soft Skills #2, #7
Part 1: Being Cooperative
Students will earn why being cooperative is rated the #2 personal quality employees must have to be retained or advanced. Employers want staff who can get along and work as a team . While at work, it’s harmony the boss looks for, and it’s respecting , not necessarily liking, that matters. 16 mins
Part 2: Being Helpful
From the boss’ point of view, the best way to look out for #1 is to look out for the team. Being able to switch gears and offer help to co-workers when it’s needed is essential to a smoothly-running workplace. 8 mins
Part 3: Being Self-Controlled
If employees can’t control their own emotions, particularly anger, they will be disruptive to co-workers, insulting to customers, and disobedient to supervisors. Students will learn why it is so important to keep a lid on anger at work. 12 mins
Includes:
· 1 DVD or 3 VHS tapes
· teacher’s guide
Module 2: $299
Order No. 1067.20
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Unit 2, Module 3: Gotta Be Me!
Soft Skills #3, #4, #5
Part 1: Dressing Appropriately
Students will learn that bosses judge how seriously employees take their jobs by whether they dress neatly, are well groomed, and adhere to company dress codes. 16 mins
Part 2: Talking Appropriately
Students will learn that street language, off-color jokes, and swearing are off limits in the workplace, and that respect for others is essential. 12 mins
Part 3: Behaving Appropriately
Goofing off, horseplay, and intimate touching are not only distracting, they can raise legal and safety issues on the job. Students will learn that bosses quickly weed out employees who treat the workplace as a playground and the people in it as playmates. 10 mins
Includes:
· 1 DVD or 3 VHS tapes
· teacher’s guide
Module 3: $299
Order No. 1067.30
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Unit 2, Module 4: Customers Are a Pain
Soft Skill #10
Part 1: Being Welcoming
Students will learn the importance of setting an upbeat, positive atmosphere that lets customers know they are valued and important the moment they walk in the door. 17 mins
Part 2: Being Professional
Shows your students how to set the stage for positive customer interaction by creating an atmosphere of courtesy, friendliness, and concern. 22 mins
Part 3: Handling Customer Complaints
Keeping cool and finding solutions are the keys to dealing with customer dissatisfaction. Teach your students the fundamentals of meeting the needs of the unhappy customer. After all, if enough customers walk away, so will the paycheck. 27 mins
Includes:
· 1 DVD or 3 VHS tapes
· teacher’s guide
Module 4: $299
Order No. 1067.40
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Unit 2, Module 5: Yeah, Yeah, Yeah
Soft Skill #9
Part 1: Listening
Students will learn to use active listening skills and to display cues that they are fully engaged when taking instructions. The art of asking clarifying questions and the use of focused body language, eye contact and tone of voice are modeled in detail.
Part 2: Being Focused
Every small task is vital to a business. Balancing the big picture with attention to detail can be a challenge for new employees. Show your students how sweating the small stuff can make them invaluable in the workplace.
Part 3: Being Thorough
Teach your students the basics of planning, organization and neatness as well as the importance of quotas and deadlines, standardized procedures, following orders to the letter and choosing the right tools for the right job.
Includes:
· 1 DVD or 3 VHS tapes
· teacher’s guide
Module 5: $299
Order No. 1067.50
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Unit 2, Module 6: The Boss Will Understand
Soft Skills #8, #11
Part 1: Being Responsible
Personal problems, bad moods and complicated social lives that spill over into the workplace can destroy productivity and harmony. Students will learn how highly bosses value employees who can park their personal lives at the door and put the job first.
Part 2: Being Positive
Gossiping about co-workers, complaining about assignments and undertaking tasks reluctantly can create a negative workplace. Teach your students how to create an infectious “can do” environment that motivates co-workers and impresses bosses.
Part 3: Living the Work Ethic
Students will learn to take their jobs personally, becoming their own quality control supervisor and taking pride in a job well done. In answering the Ancient Employee Riddle, they will see that success at work depends on commitment and hard work.
Includes:
· 1 DVD or 3 VHS tapes
· teacher’s guide
Module 6: $299
Order No. 1067.60
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Unit 1: Surviving the First 90 Days
Unit 2: Attaining Permanent Status
Unit 3: Generation ME and the Entitled Employee
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SAVE EVEN MORE WHEN YOU PURCHASE THE ENTIRE JAMES STANFIELD WORK TRAINING LIBRARY!
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